Incidents and Changes

Manages the operational and infrastructure failures as well as the required changes

Semeion Incidents and Chnages is a powerful service to manage the Semeion and Infrastructure operational errors and changes.

Semeion Incidents and Changes provides the following functions, advantages and benefits:

Core Functions

  • round robin jobs assignment
  • internal escalation process
  • escalation process to 3rd party providers
  • Reporting and statistics
  • file (annexes) management
  • connectivity

Advantages

  • integrated in Semeion
  • completely configurable and customizable

Benefits

  • reduce the down time of the infrastructure
  • allows a fast recovery
  • ease the communication with the Meninx support team